Refund Policy

Last updated: March 15, 2026

1. Refund Eligibility

You are eligible for a full refund if you submit your request within 14 days of the original purchase date. After this window has passed, all sales are final and no refunds will be issued.

2. How to Request a Refund

To request a refund, contact us at [email protected] within 14 days of your purchase with the following details:

• The email address used for the purchase.
• Your transaction ID or order number.
• A brief reason for the refund request.

We will process eligible refunds within 5–10 business days. Refunds are issued to the original payment method.

3. Purchases Made Before Public Release

Purchases made on our website before Planawai's public release are eligible for a refund under the same 14-day policy. After the 14-day window, these discounted prices are locked and non-refundable, as the discounted rate is a one-time benefit.

3a. Website Subscriptions

Planawai Pro bought on planawai.com is sold by Paddle.com, our Merchant of Record. The 14-day refund window applies to your first payment and to each renewal charge. Cancelling a weekly or yearly subscription stops future renewals; you keep Pro until the end of the period you paid for. To cancel, use the link in your Paddle receipt or contact us. Purchases made in the App Store or Google Play are refunded by Apple or Google under their own policies.

4. Exceptions

Regardless of the 14-day window, refunds will always be issued in the following cases:

• A duplicate charge was made due to a technical error on our platform.
• You were charged without completing or authorising a purchase.

5. Chargebacks

Please contact us before initiating a chargeback. Chargebacks without prior contact may result in suspension of your account. We are committed to resolving billing issues fairly and promptly.

6. Contact

For refund requests or billing questions, contact us at [email protected].